People ask me about my job all the time. Usually all I can muster is an ‘I love it’ or ‘it’s amazing’ and we don’t really delve in to it further.
In this post I’m going to try my best to explain it to you! Maybe some of you are reading to know how I can afford to travel as much as I do and others may be curious to join the gang themselves. The rest are because they want to make sure I’m not talking shit 😉 Either way, I hope this answers your questions.
Here are the truth bombs about choosing a career in the travel industry:
Truth 1: You need to be passionate.
Love travel? Awesome. Have you travelled much? We can work on that. Can you reel off the top 5 most popular hotels in the Goldie? Of course you can’t and neither could I when I started. But do you care about these places? Can you tell a story about that time you visited Paris and had a picnic by the Eiffel Tower or spent a weekend drinking in Port Douglas? Fantastic.
In our industry you will be talking to people; constantly. Do you know what people respond to most? Passion. Think about your favourite customer service experience. I bet you don’t think of the grumpy ones who made no effort to connect with you. Was it a sales girl who told you about her own intention to buy the dress you just nabbed or gentleman who described the smooth ride as you gazed longingly at your new car? Those people told a story and you loved them for it. They were passionate about what they were selling. You need to love the world and be able to talk about her all day every day. It’s as simple as that!
Truth 2: It’s all sales.
I’m not a competitive person in the slightest. What am I doing in sales? Good question. I wasn’t a particularly outstanding retail consultant. I was good, but not amazing. I’ll be the first to admit it! I had the passion but struggled to get out of my comfort zone and connect with my customers at the time. I often felt intimidated by the general public.
There are some really mean people out there. It’s generally directed at the uniform or their misunderstanding of your company and their preconceived ideas of what you represent but it’s hard to remember this sometimes, especially as they growl down the phone at you or walk out as you’re mid sentence. Some of the guys are incredible at turning people around. They love a challenge! I didn’t. I do love being able to give my agents over the phone cuddles and pep talks when I hear these things go down. We all have bad days.
So I have moved in to wholesale. My job now entails putting together holidays for agents who call through to me. They’re all Flight Centre group kids and I absolutely love it. I’m a very loyal family girl and I take such pride in taking care of my guys. We have a shared passion and I can get excited with them. I can swear (a little) and mess around and it’s such a fun environment. I try to better my call count every day and that’s about as competitive as I get.
I came to Infinity and in 6 months got my personal best figure to higher than most agents who have been there for years have ever hit. I’m super proud of that! I’ve made a name for myself and I intent to keep it that way.
I love wholesale because the enquiries come to me too. I don’t have to wait for people to walk in. There’s almost always calls! So I just pick up the phone, listen, make recommendations, sell my shit and if I’ve done a good job hopefully we get the booking!
At the end of the day, it’s your job to sell stuff. We each have our strong points and preferences. Mine just so happens to be in wholesale.
Truth 3: You work a lot.
At the moment I’m doing 12 hour days with my hour each way commute. I get in to work at 815, get organised, attend our morning meeting and get on the phones at 9. We get an hour lunch break and officially we close at 6. Usually you’ll be finishing up a call and will leave a bit after.
It’s a long day, but I love it. I love the people around me, my team, my agents. I get to talk about travel all bloody day. I get to gush about my memories and help people create their own. Every single day is different too. There’s no such thing as boredom! It’s incredibly easy to keep yourself busy.
Our systems are amazing once you wrap your head around them, which usually takes a few months. In retail I’d say it’s 3 months to be able to do your job and 6 months to do it well. It’s not easy by any stretch of the imagination but I’ve always been the type to love a challenge. Even when you know it inside and out there’s still a lot of reports and procedures to stay on top of to ensure you don’t fuck up!
There’s also commitments like our monthly buzz nights which is essentially an awards night with free food and booze where we get to celebrate being awesome. There’s a ball twice a year which is the same thing on a huge scale. One is a formal affair and the other is a theme. Last year it was zombies…
Another perk is team getaway! Some do dinner, some go away for a long weekend. It all depends on your teams performance through the year. At Rocky it was always Bali Bali Bali! Those were the greatest weekends with my old second family. In A Team, my first wholesale team, we headed up to Noosa and again made some incredible memories.
Truth 4: You will meet the greatest people of all time.
My best friends in the entire world were brought to me by Flight Centre. I’ve worked with all of them at a time and they are my sisters. We are all similar kinds of people. It takes a certain something to be a Flighty! It’s not an easy lifestyle but it’s so worth it. There’s nothing better than blowing off steam with your incredible colleagues/best friends after a long day. They understand what you’re going on about when you mention TTLs and allotments and they’ll hold your hair when you puke in the toilets after a boozey team dinner. Legends!
Truth 5: You get what you give.
There’s a high turnover in our industry. I think a lot of people come in with an idea of what it will be like, free travel, desk job etc. but don’t understand that there’s a lot of hard work and responsibility that comes with that.
You need to be good with systems, you need a good memory, you need to be friendly 100% of the time even when being yelled at. You especially need to be good at negotiating and giving people what they want (or make them want what you can give). All we ever do is multitask. The work trips come when you work hard and they are not a right, they’re a privilege.
The pay isn’t steady. We are commission based after all. Some months are hard and some are awesome. Keeping your attitude in check is the hardest thing in this world, but if you can still serve every single person to the best of your ability despite how quiet it has been or how stressed you are, you’ll be okay.
You’ll work some weekends. They’re great because that’s when people book anyway 😉
Truth 6: It’s fucking awesome.
The perks in this job are sickeningly good. I’ve already mentioned buzz night and balls, but did I tell you about global?
I was blessed enough to be able to attend our global ball the last two years while working at Rocky. The first was Macau. Our team hitched a limo to the airport as treated by our incredible leader Mark. We flew Cathay to Hong Kong and caught a ferry across to the Vegas of Asia. What ensued were three of the wildest days of my life. We raved in onesies with Will.I.Am. Rove hosted our awards. Jessie J and Havana Brown performed. It was ridiculous. We had a pool party; I passed out in the wrong tower of the Palazzo.
The following year it was Vegas. For the weekend. No biggie. Now THAT was a pool party. This time Gwyneth Paltrow was our guest speaker, Carrot Top was out host. One Republic performed. We rode the rollercoaster at New York New York. I didn’t pass out in the wrong tower but I did get lost on the Strip.
This year it was in Singapore and though I forfeited my chances of earning my spot by darting to the US for three months, I can’t put in to words how proud I am of every single person who was over there. You guys earned it. The performers this time were Peking Duk, Basement Jaxx, Jason Derulo and Fat Boy Slim. Hamish and Andy hosted the awards.
Global is reserved for the absolute best of the best. There are people who have been in the company for 10 years and never qualified and others who have been every year. You set your own limits. You’re only restricted by your own beliefs of your capabilities.
Two weeks ago I was flown to New Zealand for four days to learn to ski. For free. In the last few years I’ve seen Kuala Lumpur, Penang, Cambodia, Macau, Vegas, Cairns, Port Douglas, Sydney, Noosa and Bali many times all through work. Not every agent is as lucky as I have been. Sometimes staffing doesn’t allow for us to take these trips when they come up and sometimes people haven’t done the figures to justify it either. You just have to roll with the punches, work hard and know it’ll come back around.
I love my job. I love that all it took was some sales and travel experience to get me in. This is my career and I didn’t need a Uni degree to get here.
If you live and breathe travel like I do, why the hell wouldn’t you?
If you’re interested, send me a message and I’ll hook you up!